FAQ
Have any questions?
If you cannot find the answer to your question here, please contact us.
Our online tutoring sessions are just like face-to-face sessions, but much more convenient! Learn from the comfort of your own home, at a time and day convenient to you. All sessions are conducted via a secure video conferencing platform. Click here for more info.
No. All that is required is a good internet connection, as well as microphone and webcam functionality. Our online sessions do not require an account for access.
Once session bookings are confirmed, you will receive a link with instructions detailing how to connect to your sessions.
Of course! We offer discounted sessions for siblings or when multiple sessions are booked in advance. Please contact us here for more information.
Yes! Multiple sessions are discounted $10/session when 4 or more sessions are booked in advance.
If you wish to cancel a session, please contact us at least 24 hours prior to the scheduled session for a full refund. As per our Student Agreement, if notice is not received within 24 hours, no refund will be given.
If you wish to reschedule a session, please contact us at least 4 hours prior to the scheduled session, and we will reschedule the session at a time/day agreed by both the student and tutor. As per our Student Agreement, if notice is not received within 4 hours, no refund will be given.
Sessions run for a duration of 52 minutes. If requested, we also offer shorter or longer sessions depending on the student’s needs.
Yes, you will have the same tutor each session. Once scheduling is confirmed for the first session, we will choose the most suitable tutor for you. However, there may be some circumstances during which your tutor may be unavailable, and a temporary tutor will be allocated. Please note, we have different tutors for primary, secondary and senior sessions.
All our tutors have passed a 3 step review progress, which involves validating their tutoring experience and credentials. Tutors have been selected based on their educational experience, academic background, knowledge of the K-12 Australian curriculum, personality, motivation and reliability. Every tutor has a valid working-with-children check/number.
Our tutors are a combination of experienced educators, university graduates with relevant degrees and university students studying disciplines such as advanced mathematics.
Costs of sessions vary depending on subject and year level. We offer discounts for sessions booked in advance as well as term packages, click here for more info. Please contact us to discuss pricing in further detail.
Sessions can be scheduled 7 days a week, from 6am to 9pm.
Click here to read some of our testimonials.
Of course! We provide learning materials and practice questions to assist with NAPLAN preparation, as well as selective school exams.
We offer 1-on-1 online sessions to best suit individual learning styles and capabilities.
Absolutely! Our tutors will deliver personalised learning sessions during which relevant areas of English such as spelling or reading, or maths topics such as addition are focused on.
Of course not! We will provide all the necessary materials, worksheets and content to ensure key concepts and ideas from the National Australian English and Mathematics curricula are covered, as well as identify and address any knowledge gaps.
Discover how our tutoring methods can help you!
Personalised Online English, Mathematics & Physics Sessions Foundation – Year 12
